🙋 FAQs – We’ve Got Answers 🎮

Got questions? We’ve compiled answers to the most common things our customers ask – from console condition and system options to shipping and returns. Whether you’re new to retro handhelds or a seasoned collector, this page will help you shop with confidence. If you don’t see your question here, feel free to contact us — we’re always happy to help!

Are your consoles original or replicas?

All consoles use authentic original motherboards — never third-party or replica hardware.
Some units may have replaced shells (new outer cases) for a refreshed look, but this will always be clearly stated in the product description.

Can I choose whether the console is modded?

Yes! When you order, you can choose between original firmware or custom firmware (CFW) depending on your preferences.
You can also select your preferred memory card size, up to 128GB.

Do you ship outside Canada?

Currently, we ship within Canada. If you’re outside Canada and interested in placing an order, feel free to contact us — we may be able to arrange something.

Are returns accepted?

Due to the nature of vintage electronics, all sales are final unless the item arrives defective. Each unit is tested thoroughly before shipping.

Where do the consoles come from?

Most of our consoles are sourced from Asia and North America, then cleaned, restored, and tested before shipping to you.